FAQ

We’ve compiled answers to the most common questions our customers ask before placing an order.

If you need further help, feel free to email us at info@fitlypro.com — our team is ready to support you.

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If you have an issue or question that requires immediate assistance, feel free to click the chat button below to speak with a Customer Service representative.

If we're not available, drop us an email and we’ll get back to you within 20–36 hours.

Pre Sale Questions

At FitlyPro™, we don’t just sell activewear — we craft performance gear designed to elevate your fitness journey. Every piece is engineered with precision, combining advanced fabric technology, functional design, and superior comfort. Unlike mass-market alternatives, our pieces are made to order, ensuring quality control and reducing waste.

FitlyPro™ is built for performance, created with purpose, and tailored for real athletes like you.

Absolutely. FitlyPro™ activewear is designed with real movement and real athletes in mind. Each piece is wear-tested to ensure it fits true to standard sizing, with special attention given to stretch, contouring, and comfort. Our fabrics provide supportive compression without being restrictive, adapting smoothly to your body shape.

If you're between sizes or prefer a more relaxed fit, we recommend sizing up. You can always email us for tailored sizing help.

At FitlyPro™, quality is foundational — not an afterthought. Every garment is engineered using high-performance fabrics, reinforced seams, and precision craftsmanship to withstand intense movement and repeated wear.

We partner with trusted manufacturing facilities that follow strict quality control protocols. From tensile strength tests to visual inspections, each item passes through multiple checkpoints before it reaches your hands.

FitlyPro™ is built to last — empowering you to move with confidence, durability, and long-term comfort.

FitlyPro™ partners with ethical and high-standard manufacturing facilities located in regions known for technical textile expertise, including select partners in the USA, Europe, and Asia.

Each production partner is carefully vetted for quality control, fair labor practices, and sustainability commitments. We ensure that your gear is produced responsibly — with attention to both craftsmanship and ethical sourcing.

Behind every FitlyPro™ piece is a global team committed to performance, fairness, and quality at every step.

All FitlyPro™ items are made to order and typically ship within 2–5 business days. Delivery times vary by location, but most customers receive their orders within 7–12 business days after fulfillment.

Once your order is shipped, you'll receive an email with a tracking link so you can monitor your delivery in real-time. If you don't see the email, please check your spam or promotions folder.

We aim to deliver every order efficiently and transparently — so you’re never left guessing.

We want you to love your FitlyPro™ gear. If something doesn’t feel right, we accept returns within 30 days of delivery for eligible, unworn, and unwashed items in original condition.

To initiate a return, email us at info@fitlypro.com with your order number. We'll guide you through the process and provide return instructions.

Returns are simple, and we never charge restocking fees — because customer satisfaction comes first.

Choosing the right fit is easy with FitlyPro™. Every product page includes a detailed sizing guide based on real wear-test data and athlete feedback. Our apparel is designed to fit true to size, with flexible fabrics that adapt to your shape.

If you're between sizes, we typically recommend sizing up for a more relaxed feel or down for a tighter, performance fit. Still unsure? Contact us and we’ll personally assist you.

Your confidence starts with the right fit — and we’re here to help you find it.

Yes — FitlyPro™ currently ships to select countries worldwide. During checkout, you’ll see available shipping options based on your region. If shipping is not supported in your area, the system will notify you before purchase.

International shipping times may vary depending on customs processing and local delivery conditions. Tracking is provided so you can follow your order every step of the way.

We’re growing globally — and we’re excited to deliver FitlyPro™ wherever your fitness takes you.

Because each FitlyPro™ item is made to order, we begin production shortly after your purchase. If you need to make a change or cancel your order, please contact us within 2 hours of placing it.

Send your request to info@fitlypro.com with your order number and details. We'll do our best to assist before production begins.

Your satisfaction is our priority — but timing is key when changes are needed.

We're committed to delivering premium-quality gear every time. If your FitlyPro™ item arrives damaged, misprinted, or defective, we’ll replace it at no additional cost. Simply email us at info@fitlypro.com within 7 days of delivery with your order number and a clear photo of the issue.

Your satisfaction is our priority — we’ll make it right quickly and professionally.

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